Do You Want To Make A Complaint?
Are you unhappy with a service you were provided or goods that you have purchased?
It is important that as a consumer you are granted full satisfaction when investing in any goods or services.
If you are an individual, or business that has been miss sold a product or service, or are unhappy with the quality received, contact one of our solicitors today about complaints.
Each legal transaction comes with the right to form a complaint, both directly with the company, and in the case of a resolution not being achievable between the two parties independently, in a court of law.
Offering both ADR and court based advice about complaints our solicitors are ready to help through our Find a solicitor service.
Complaining About Goods Or Services
When complaining about either goods or services, it is important to act fast, and to communicate with the trader so as to be seen to be reasonable and open to suggested solutions.
There is no obligation to offer a solution prior to legal action; however it could resolve the matter without additional expenses, or alternatively could strengthen the case in the instance of an unsatisfactory response.
Complaints should preferably be made in writing to the manager or head office, with a clear explanation of any compensation sought and deadline given, with a copy retained for your records for future reference.
What do I Need To Take Legal Action?
Our solicitors understand the need for consumer satisfaction, and will strive to put forward a case that is representative of the grievance at hand and any damages incurred.
In order to set out each and every case effectively we require as much information as possible, including;
- a concise outline of fault in the products or services provided
- any evidence, i.e photos or video footage that could be presented in court
- a diary of the complaint(s) made and communications that took place prior to legal action, along with any receipts, letters, emails or notes from phone conversations
In order to provide the strongest case and solicitor service, it is advised that immediate action is sought wherever possible within the initial complaints stage.
Reporting a fault to the seller can either be in writing or verbally and while complaining in person can often be more effective, however a written confirmation will be required to validate the complaint.
Always check your legal rights before confronting the trader, and in the event of registering a complaint over the phone, always keep a record of who you spoke to, when the call took place, along with all that was said, following up the call with a letter retaining a copy for further evidence.
It is important to remember however that in the event of a trader belonging to a trade body accredited by a scheme i.e. The TrustMark scheme, or LAATSN (local trader scheme) or displays the OFT (Office of Fair Trading) Approved Code, a clear complaint handling procedure is in place to progress any complaints.
Our solicitors can help you with any legal issue in any part of the UK, to seek further advice about complaints with no obligation try our solicitor service today.